Frequently Asked Questions

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Question Categories:

Account Questions

Business Services

General Questions

How do I ...

Individual Retirement Accounts

Services Available

UltraBranch Compatibility Issues

UltraBranch Features

UltraBranch Troubleshooting

Account Questions

Can I choose my own PIN for my ATM or Visa Check Card card?
Do you offer investment accounts?
Do you offer senior checking?
Do you offer trust accounts?
How old do I have to be to get a checking account with an ATM or Visa check card?
What is Federal Regulation D?
What is the Verified by Visa program, and how does it work?
When will I receive my statement?
Why was I charged an "International Transaction Fee" on my debit or credit card ATM withdrawal or purchase?

Business Services

Are Alaska USA Business Services available to any business?
Are start-up business loans available?
Can a business become a member of Alaska USA?
Can an organization or association become a member of Alaska USA?
Do I have to be an Alaska USA member to open a business account?
Do I have to open a business account with Alaska USA to obtain a business loan?
Does a Business Checking account pay dividends?
Does Alaska USA have a special account for nonprofits?
Does Alaska USA offer card processing services?
How do I apply for a business or commercial loan or line of credit?
How do I sign up for business checking and depository services?
Is my Alaska USA business account insured?
Is overdraft protection available on a business checking account?
What are the fees on an Alaska USA business checking account?
What are the interest rates on business loans?
What do I need in order to make a business deposit?
What kind of documentation should I provide in order to open an account?
What kind of services are available to businesses?
What's the most convenient way to make a business deposit?
When does Alaska USA require a business plan?
Where are business depositories located?

General Questions

Are you affiliated with any other financial institution outside Alaska?
Does Alaska USA maintain a list of foreclosed properties for sale?
How can I become a member?
I see popup ads for mortgages and credit card offers when I visit your site. Where are these coming from?
What is the account number I need to use for receiving electronic transfers or payments?
What is your routing or transit number?
Where do I call to speak to someone about my account?

How do I ...

Activate my ATM, Visa Check or Visa Credit Card?
Change my address?
Change the type of an open share account
Get a loan balance?
How can I place a stop payment on a check I have written that has been lost or stolen?
How do I file online for an Alaska Permanent Fund Dividend?
How do I have my Alaska Permanent Fund Dividend directly deposited into my Alaska USA account?
How do I log in to UltraBranch to access my accounts?
How to I cancel Bill Pay service?
Open a new checking, money market, or certificate account
Order additional checks?
Pay loans automatically?
Report a lost or stolen Visa card?

Individual Retirement Accounts

I have questions about individual retirement accounts (IRAs)

Services Available

Active duty benefits
Can I make an ATM deposit?
Do you deal with savings bonds?
Do you have a coin rolling machine available?
Do you offer notary service?
Do you offer travelers checks?
Do you offer Western Union?
Does Alaska USA offer Account Aggregation service?
Does Alaska USA offer safe deposit boxes.
File your taxes with TurboTax for the Web.
How long does it take a bank wire to get to where it is sent?
What is shared branching and how can I take advantage of it?
What services do you offer through the member service center?
Where can I find an Alaska USA ATM in the Pacific Northwest?

UltraBranch Compatibility Issues

Browser Settings
Browser Version Requirements
Internet Explorer for Macintosh is not supported
Is Opera compatible with UltraBranch?
Mac OS 9 support
Mac OS X 10.4.0 and Safari 2.0 Compatibility
MS Internet Explorer 5.5 for Windows
Netscape 4 Compatibility
Netscape 6 display issues
Quicken for Windows date compatibility
WebTV is not compatible with UltraBranch

UltraBranch Features

Can I access UltraBranch from my phone or PDA?
Can I receive my statements electronically?
Can I view previous account statements online?
Customizable account name
Expanded account history in UltraBranch
Flexible transfers in UltraBranch
Member to member transfers
Select your own User ID for logging in to UltraBranch
Support for alpha-numeric passwords
UltraBranch E-mail Alerts
UltraBranch Personalized Login

UltraBranch Troubleshooting

I am having difficulty connecting to UltraBranch, what should I do?
I see a blank screen when I try to log in to UltraBranch.
I've forgotten my personal access code. How do I obtain a new one?
The text that appears in ultrabranch or other portions of the website is too small to read.
What does it mean "You have exceeded the number of login attempts"?

find out more

Member Service Center
   (800) 525-9094 Toll-free
   563-4567 in Anchorage
   6 AM - 10 PM, Alaska Time