Frequently Asked Questions

When you initially sign up for UltraBranch access, your User ID is your member account number, and you are assigned an initial Personal Access Code (PAC).

You may change your User ID to something that's easy for you to remember. To change your User ID from your member account number, click "Change User ID" from the "Account Profile" tab. Your new User ID must be unique, but can contain both alpha and numeric characters.

When you access your account using UltraBranch by Phone you will still use your account number to log in.